Exchange and Returns during Christmas
It's not always that you find the perfect size or a piece that suits your style under the tree. Well, no need to throw the present into the depths into your wardrobe when you can have it exchanged or return it so easily!
We are always happy to help and that's why this year we extend our returns period. Goods purchased from 15 November onward can now be returned or exchanged through 15 January 2017.
Please see below for all necessary details.
Shop with ease!
My clothes are the wrong fit. What do I do?
That's perfectly normal and it happens, no need to start panicking. Goods can be exchanged within 14 days as long as it's not anyhow used or damaged.
How does the exchange process go?
Should the goods you received be anyhow wrong, in size, colour or for any other other reason, you can apply for a free exchange within the first 14 days since delivery. Package the products into an envelope or a box and with a filled in exchange form and write "Exchange" on the package. Contact us at email@example.com with an exchange request.
I would like to request an exchange of my consignment No. 123456 (your order number). It's a blue sweatshirt Paco, size M. Due to a wrong size, I would like to have it exchanged for a blue sweatshirt Paco, size L.
Thank you. John Doe, tel. 111 222 333
Once we confirm a date of your new consignment dispatch, courier will arrive with a new package and you'll only exchange these parcels. Exchange is only available if the product is unused, unwashed or anyhow undamaged. Return package must include a filled in exchange form.
We dispatch through GLS Courier Service.
Should you have any queries or simply prefer phone contact, we're available at
00420 597 317 618 and we're always happy to help.
Goods must be returned in their complete form, must not display any kind of it being worn, washed or anyhow used. This service is for customers, whose goods are the wrong size, colour or anyhow different from what has been ordered.