What if my clothes are the wrong size?
As long as your product is returned complete, in it's natural condition and will show no marks of using or wearing, retruns or exchanges are no problem at all. A filled in exchange form must be sent as well. Please don't send the product by cash-on-delivery method, as it won't be accepted. Please visit our Returns page and follow the procedure specified.
What if I don't like my product?
The purchasing party has a right to return their product within 14 days since delivery without any reason. In such case, please send the product undamaged and unused back to Returns, X-Trader.cz s.r.o., Na Nábřeží 1459/8A, 736 01 Havířov-Město, Czech Republic with a product return form attached.
When will my ordered products arrive?
All of our products are delivered within 24 hours since dispatch. If you place your order before 12:00PM, we ship on the same day. Should you place your order after 12:00PM, dispatch will take place the following workday.
Where can I find my invoice?
An invoice will be sent electronically to your e-mail address on the day of delivery. Should that fail to happen or should you require a printed invoice, please don't hesitate to contact us at firstname.lastname@example.org.
Do you also sell other products or sunglasses than displayed?
No, all that we have in stock is displayed on our website.
What if my sunglasses are the wrong fit?
In case your sunglasses are the wrong fit for you, fill in the return form and send it back to our company address. Once the sunglasses are returned to us are not damaged anyhow, you will be refunded.
What if my product arrives damaged?
Should your product arrive damaged anyhow, send it back to us with a filled in return form immediately after receiving and we'll send you a new one straight away.
Should you be interested in becoming a business partner and ordering larger quantities of a certain product, we have a wholesale price list that we'll be happy to share.