Kontakt 

Telefon  00420 228 885 555

  info@wayfarer.cz

Returns Within First 14 Days Since Delivery

FREE EXCHANGE

  • Are your newly delivered clothes the wrong size?
  • Did the goods arrive somehow damaged?
  • Did you receive something else than what you ordered?

If you're not satisfied with the goods delivered for any reason, you can have them exchanged within the first 14 days since its delivery. In those cases, we manage the delivery ourselves and we pay all the related expenses. 

Further information can be found HERE.

WITHDRAWALS

Aren't the goods what you expected? In that case, you can return it without any reason within the first 14 days  since delivery. All you have to do is to send it back undamaged, unwashed and in the state it arrived, with this form attached and you'll receive your money back. Cash-on-delivery will not be accepted.

Return Address: Returns, X-Trader.cz s.r.o., Na Nábřeží 1459/8A, 736 01 Havířov-Město, Czech Republic.

Please keep a receipt or any proof of goods return until we inform you that we have received the goods. We We'll send the money back to your bank account as soon as possible, the limit is 14 days since we our reception. The goods returned must be undamaged and unused.

 

Returns After First 14 Days Since Delivery

WARRANTY

Wayfarer guarantees a 24 month warranty for any goods, starting the day of the reception of the buyer. Warranty covers hidden material faults (faults made in manufacturing process) that were not visible when purchasing.

WARRANTY DOESN'T COVER:

  • Mechanical damage that was made after the reception
  • Faults caused by wearing
  • Faults caused by handling the goods against the manual, user instruction or basic usage, faults caused by unprofessional use, handling or neglecting to provide enough care for the goods.

PROCEDURE

Please send the goods you wish to return with this form filled in and attached to this address:

Returns, X-Trader.cz s.r.o., Na Nábřeží 1459/8A, 736 01 Havířov-Město, Czech Republic.

Should anything seem unclear, please don't hesitate to contact us at reklamace@wayfarer.cz, or call us at 00420 597 317 617.

 

Returns In Person

Our Pick-Up Points also offer a chance to return the goods purchased. However, please note that we are unable to return the money in cash. After the form is filled in, we'll send the goods back to our warehouse and send the money back to your bank account within 14 days.

 

Final Provisions

Rights and obligations of both Parties follow generally binding regulations (especially Acts No. 1914 through 1925, Acts No. 2099 through 2117 and Acts No. 2161 through 2174, Civic Code) and are an integral part of our Terms & Conditions.

This Returns Policy is valid starting 1 January 2014 and hereby cancels all previous provisions and customs related to goods returns policy and warranty.

X-Trader.cz s.r.o. reserves every right to alter this Policy without any previous notification.