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Postage & Packaging and Delivery Prices

DELIVERY METHOD POSTAGE & PACKAGING
PERSONAL COLLECTION
Zásilkovna 59 CZK
Czech Post - Balíkovna 69 CZK
Czech Post - Delivery To Post Office 89 CZK
DELIVERY TO ADDRESS
GLS Courier Service 99 CZK
Czech Post - Delivery To Hand 109 CZK
 
PAYMENT METHOD PRICE
On-line Card Payment 0 CZK
Cash-On-Delivery Payment + 35 CZK

Wire Transfer currently unavailable. 

 

All our loyal customers enjoy the benefits of FREE SHIPPING. Want to become one of them? LEARN MORE about our Loyalty Programme.

PS: You'll see that only a very little is required to enter our world of benefits that you will never want to leave again.

Delivery Time

All you see is in stock. Orders placed on workdays prior to 1PM are dispatched on the very same day, orders placed after 1PM are dispatched the following workday. Orders placed over the weekend are dispatched on Mondays.

You can therefore expect your goods to arrive within 2 workdays.

Delivery Methods

ZÁSILKOVNA

  • Usually delivered the day after package reception.
  • Pick-Up Points are available in all towns with population above 5000 all over the Czech Republic. This means a total of 1917 Pick-Up Points, that can be easily accessible.
  • Track your orders online and receive a free text message when ready to collect.
  • Your package is stored for 7 days but if you can’t make it in that time, nothing to worry about! Just send a text message and Zásilkovna will extend that time up to 21 days.
  • You can unpack your package right at the Pick-Up Point and should anything seem off, you can return it instantly.

PERSONAL COLLECTION

  • Do not come and collect your goods prior to receiving a confirmation via telephone or e-mail, informing you that your order is ready to be collected at your desired Pick-Up Point (usually 1 workday).
  • You can then collect your goods at one of our Pick-Up Points. 
  • Cash as well as all major credit/debit cards are accepted as payment methods. 

CZECH POST - BALÍKOVNA

  • Balíkovna is a new standard of service at Post Offices, where your request will be handled more efficiently at a designated counter.
  • Standard delivery time is 24 hours after package dispatch. 
  • You can collect your package by using a special code that will be sent to you via e-mail and/or text message.
  • While collecting, press „Zrychlený výdej balíků“ at the queue management system and you'll be invited to the counter as soon as possible.
  • A third party can collect the package as well, provided they have the right code.
  • The parcel is stored at the Post Office for 7 workdays. 

CZECH POST - PARCEL DELIVERY TO HAND

  • Standard delivery time: 24 hours within dispatch.
  • Should the Post fail to deliver the consignment in due course, the consignment will be stored at the Post Office for the following 7 workdays (a note will be left in your mailbox).
  • A text message and an e-mail will be sent to you as well, informing you on parcel dispatch, delivery date and time, as well as upcoming storage time expiration time.
  • Should you fail to collect the package within 7 workdays, it will be returned back to us.
  • Delivery Instruction Changes are available. Services such as delivery time change, storage at a Post Office, resending to a different branch, or extending the storage time are free of charge. There is however a surcharge should you wish to change the delivery address after the package is dispatched.
  • The seller can hold no responsibility for delays caused by third parties.

GLS COURIER SERVICE

  • Standard delivery time: 24 hours within dispatch.
  • Should the courier fail to deliver the goods in due course for any reason, they will attempt again in the following days.
  • Date and location change is possible upon a phone consultation with the courier.
  • A text message and an e-mail will be sent to you, informing you on package dispatch and delivery time.
  • Should the package fail to be delivered, it gets returned to us 6 workdays after first delivery attempt.
  • The seller can hold no responsibility for delays caused by third parties.
  • Card payment is available upon reception.

CZECH POST - PARCEL DELIVERY TO POST OFFICE

  • Standard delivery time is 24 hours after dispatch.
  • The Czech Post tracks the package via the Track&Trace Service at their official website.
  • If collecting your package at selected Post Office becomes anyhow inconvenient, you can change the collection Office additionaly.
  • The parcel is stored at the Post Office for 7 workdays.
  • A text message and an e-mail will be sent to you as well, informing you on parcel dispatch, delivery date and time, as well as upcoming storage time expiration time.
  • Should you fail to collect the package within 7 workdays, it will be returned back to us.

Want to know you order's current status? We have a tip for you! Check out the new app Pošta Online that will inform you on your package's movement every time it's necessary, amongst other nifty features!

Payment Methods

CASH-ON-DELIVERY

  • Payment is made to the courier upon reception.

CREDIT/DEBIT CARD PAYMENT

  • A comfortable and secure means of payment in advance.
  • Simply input your card data while confirming the order.
  • The amount will be charged from your account only after the goods leave our warehouse.

Still haven't found the answer to your question?

We invite you to take a look at our Frequently Asked Questions right HERE. Or feel free to contact our Customer Support RIGHT HERE.

Attention,

unfortunately our new system does not remember your old password, but do not despair!

Your new password will arrive in the e-mail.