×

Registration

Profile Information

Login Data

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Robot detected, account not created.
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Claims Within First 30 Days Since Delivery

If your goods arrived damaged, in a wrong size, or if they are anyhow unsatisfactory, you have the right to a free exchange or return within the period of the first 30 days.

If you wish to exchange your product for a new one, click HERE to find all the information you need.

In case you want to return the goods and get a refund, please continue HERE.

Claims After First 30 Days Since Delivery

WARRANTY

Wayfarer guarantees a 24 month warranty for any goods, starting the day of the reception of the buyer. Warranty covers hidden material faults (faults made in manufacturing process) that were not visible when purchasing.

WARRANTY DOESN'T COVER:

  • Mechanical damage that was made after the reception
  • Faults caused by wearing
  • Faults caused by handling the goods against the manual, user instruction or basic usage, faults caused by unprofessional use, handling or neglecting to provide enough care for the goods.

PROCEDURE

Please send the goods you wish to return with this form filled in and attached to this address:

Returns, X-Trader.cz s.r.o., Na Nábřeží 1459/8A, 736 01 Havířov-Město, Czech Republic.

Should anything seem unclear, please don't hesitate to contact us at reklamace@wayfarer.cz, or call us at +420 228 885 555.

 

Returns In Person

Our Pick-Up Points also offer a chance to return the goods purchased. However, please note that we are unable to return the money in cash. After the form is filled in, we'll send the goods back to our warehouse and send the money back to your bank account within 14 days.

 

Final Provisions

Rights and obligations of both Parties follow generally binding regulations (especially Acts No. 1914 through 1925, Acts No. 2099 through 2117 and Acts No. 2161 through 2174, Civic Code) and are an integral part of our Terms & Conditions.

This Returns Policy is valid starting 1 July 2019 and hereby cancels all previous provisions and customs related to goods returns policy and warranty.

X-Trader.cz s.r.o. reserves every right to alter this Policy without any previous notification.

Attention,

unfortunately our new system does not remember your old password, but do not despair!

Your new password will arrive in the e-mail.